JCOA members webinar: Update from the JFSC (On Demand)

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Event Details:

Please find below a link to view our webinar that was held on Tuesday 19 April at 12 pm.

We have made the video available to all members to view at your convenience.

A welcome from Interim Director General, Jill Britton

Examinations update Amanda Reilly, Director of Supervisory Engagement and Sally Rochester, Interim Executive Director of Supervision

Our Decision-Making Process, Settlement Policy and Civil Financial Penalties. Our engagement with Supervision and guidance on our approach to determining significant and material contraventions – Kerry Petulla, Executive Director of Enforcement

To register for the event, please click on the link below to be automatically registered.

Your CPD should be automatically recorded once you have viewed the full video.

Please contact the Committee at committee@jcoa.co.uk should you have any questions or concerns.

Webinar hints and tips

We have noted that in our previous webinars, some members have had issues with joining and viewing the webinar.   Please see below for further guidance on common issues members have experienced:

  1. Webinar not loading when clicking on the link to join

The webinar system we use is called Demio.  Demio only supports certain browsers which are listed below.  If you do not use a supported browser (with the minimum version requirements detailed below) you will not be able to join the webinar:

Chrome 55+
Firefox 53+
Safari 12.1+
Edge 42

  1. Webinar not loading when using an iPad

As noted above, Demio does support Safari but Demio does not officially support the use of iPads.  We understand from Demio that if you are using your mobile you should be able to join by clicking on your unique join link.  We would suggest that where possible you join using your desktop or laptop for better resolution and ease of use.

  1. Webinar sound quality and connection is not good

Live-video broadcasts can be quite demanding on connections and require a faster speed than for other internet-based services.  Please see below for some suggestions to help improve connectivity:

  1. Connect to your network with an ethernet cable (directly to your modem/router) rather than using wifi.
  2. Ensure the network you're on is working correctly. Spotty connections (constantly going in-and-out) can be an underlying problem related to the network itself. Check with your internet service provider to rule out any issues.
  3. Ensure that you or others on the same network aren't consuming large amounts of bandwidth through other applications/uses (such as streaming video content, downloading large files, etc.). Doing so can limit the amount of bandwidth available for you to use for connecting to the Demio servers.
  4. If you have an older computer (or have several programs running at once), you might be limiting the available resources that Demio can use. Closing out any unused/competing applications can help free up resources.
  5. You may experience choppy audio/video when you initially turn on and connect your devices—this occurs as the connection is first being established and is normal. Once it successfully connects, everything should clear up.
  1. Upon joining the webinar it notes that webinar is waiting to start but it does not load.

This may be as a result of your firewall settings which restrict access to the Demio webinar.  We recommend that in the first instance you try joining from your mobile phone or use your mobile hotspot to join the sessions.

If this does not work, we have included more guidance from Demio on the IP addresses that need to be whitelisted in order connect which you can communicate to your IT department.

We use dynamic IP addresses at Demio, you'd need to whitelist the below domains to connect:


When it comes to the ports used by the Demio streaming service, our recommendations are as follows: 

Minimum: we require TCP port 443/8443 to be open. Some firewall/proxy rules only allow for SSL traffic over port 443. You will need to make sure that non-web traffic can also pass over this port.


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